Covid Policy
CRW Holidays kindly request that you make yourself aware of any COVID-19 guidelines for your local area,
for Cornwall (and, if you’re travelling from abroad, for entry to the UK) at the time of booking
and 24 – 48 hours prior to your arrival.
Booking your stay and entering the property will both be deemed confirmation that you understand
and are adhering to these guidelines, particularly in relation to restrictions on travel,
group gatherings and self-catering accommodation.
If you or any member of your party display symptoms of, or test positive for, COVID-19
or have been asked to self-isolate before you travel, please stay at home and do not make the journey
to the property. Please notify our office as soon as possible.
If you or any member of your party display symptoms of, or test positive for, COVID-19
or have been asked to self-isolate during your stay, please notify our office immediately
and make arrangements for a swift and safe journey home, in accordance with government guidelines.
You will be liable for any costs incurred as a result of this, including any additional cleaning costs required.
Our properties are COVID-cleaned for your safety, with additional measures in place to ensure that you,
your party, and everyone involved in facilitating your stay remain as safe as possible.
Details of these measures are outlined in our Guest Charter.
We hope that you will support our efforts to minimise the spread of COVID-19 to the housekeeping teams,
other guests and the local community by adhering to the ‘hands, face, space’ message where possible,
when out and about during your stay, and by following the property departure guidelines relating to your refuse,
recycling and laundry, thank you.
QR codes are on display in our properties, for those wishing to participate in the NHS Track & Trace Scheme.
All bookings made after 19th July 2021 will be subject to our standard Terms and Conditions
– there is no longer a separate clause relating to COVID-19 cancellations.
For further details or for any other enquiries or reservations please contact us via email
on holidays@crw.co.uk or telephone Padstow 01841 533962 or Rock 01208 862299
