Bookings are accepted by Cole, Rayment & White (CRW) on behalf of owners on the conditions shown below:
GENERAL - Bookings are accepted by Cole Rayment and White (CRW) on behalf of Owners, the person or persons in a contractual relationship with CRW for the purpose of marketing and managing the administrative process of letting their property for holidays. CRW acts entirely as a Booking Agent for the Owners of all the properties offered and contracts accepted by CRW shall be between the Person making a Booking (Licensee) and the Owner of the property for whom the booking is made and CRW have no contractual liability to you.
AUTHORITY TO SIGN - The Licensee certifies that he or she is authorised to confirm the Booking on behalf of all persons who will occupy the property during the period for which he has booked it and that they are all, apart from infants, aware of the Booking Conditions. The brochure description of each property clearly indicates the maximum number of guests who may occupy it and the surrounding grounds. Exceeding this number constitutes a breach of contract and CRW has the right to terminate the booking forthwith and all monies paid by the applicant will be forfeit.
YOUNGER GUESTS - At no time during the period of any bookings may parents or guardians leave children or teenagers at any property on their own. The person confirming a booking request does so on behalf of all persons who will occupy the property during the period stated. Any breach will result in immediate termination of the booking without refund.
LICENSEE OBLIGATIONS - The Licensee will be responsible for all payments and for any damage, whether caused by the Licensee or his or her party and shall make his or her party fully aware of these Terms and Conditions. The Licensee agrees to keep and leave the Accommodation and its contents in the same state of repair and condition and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted). The Licensee must allow CRW and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted. The Licensee must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities that may be a nuisance or annoyance to CRW or to any neighbours. The Licensee and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Licensee has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal and recycling. Smoking is not permitted in any part of the Accommodation and the Licensee and any member of his or her party agrees not to smoke inside the Accommodation. The use of candles or fireworks by the Licensee or his or her party at the Accommodation is not permitted unless expressly agreed in writing with the Licensee. Use of barbecues is not permitted at any time unless provided.
CHARGEABLE EXTRAS - Extras are charged by certain owners as indicated in the descriptions of the properties concerned. When booking these properties the Licensee accepts the owner’s right to charge these extras either directly or through CRW as specified in the details. Unless otherwise indicated, fuel consumed during your stay is not included in the rental price.
BOOKING FEE AND TRAVEL INSURANCE - CRW will charge a booking fee. At the time of writing, the fee will be £35.00 per booking. CRW recommends the purchase of a travel insurance cover, should the cancellation of the holiday become necessary due to unforeseen circumstances.
BOOKING DEPOSIT - Bookings can be accepted via our website and email or by telephone. To secure a reservation the Licensee must agree the Booking Terms & Conditions and pay a deposit of 25% (plus booking fee and any extra charges, eg: pet fee or linen charges) of the total tariff for the period booked. The balance must be paid by the Licensee no later than 6 weeks before arrival. If the balance is not received within the time specified CRW reserves the right to cancel the booking and retain the deposit. Bookings made within six weeks of the start of the holiday require payment in full at the time of booking. Value Added Tax is included in the Rental figures shown. It has been levied at the rate appropriate at the time of booking for payment on the due date. If changes occur in VAT levels, rentals will be amended accordingly and Applicants who have already made bookings which are affected by the change will be credited or debited with the appropriate amount.
CHANGE OF BOOKING - After a contract has been concluded, any request from the Licensee for changes in the Contract will be subject to the agreement of CRW. A request by the Licensee for transfer of a booking to another property will be treated as a cancellation of the original reservation. CRW may, at its discretion, accept transferred bookings subject to payment of a fee of £42.00 including VAT. If for reasons beyond their control, CRW have to cancel or alter arrangements made for the Licensee CRW will make every effort to offer an alternative property if one is available. If the Licensee does not accept the alternative offered, CRW will return to the Licensee any monies paid, where upon CRW's liability will cease.
CANCELLATION - If a Licensee wishes to cancel a booking it must give CRW notice in writing as soon as possible. A 100% cancellation charge will be payable. On receipt of the written cancellation CRW will endeavour to re-book the Accommodation for the holiday period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid less a cancellation fee of £30 including VAT and the booking fee. If, following a booking, the full balance is not paid on time, CRW shall notify the Licensee. If, after 30 days from the date on which full payment is due, full payment has not been received by CRW then it may cancel the holiday booking and the above cancellation charges will apply and the Licensee remains liable for 100% of the holiday cost.
PETS - Pets are allowed in certain properties and these are indicated in the brochure. They are accepted subject to their owner accepting liability for any damage they may do and on the condition that they will not be left unattended in the property, they are kept under strict control within the curtilage of the property and restricted to permitted areas only and not allowed to climb on furniture. Any mess should be cleared from the garden on departure. Pet owners are expected to bring suitable bedding for their animals. Where a property states ‘No Pets’, this does not deem as ‘Pet Free’, as the owners may, themselves, have pets. Any Licensee who takes a pet into the property without permission or without notifying CRW in writing or on the Booking Form is in Breach of Contract and CRW has the right to terminate his booking forthwith and to retain all monies paid by the Licensee.
TIME OF ARRIVAL AND DEPARTURE - Most properties are available from 5pm on the "holiday start" day until 9am on the "holiday finish" day as shown on the letter that accompanies CRW's Acknowledgement letter. These times must be strictly adhered to except by special arrangement with the owner or his key holder. (There are a few exceptions, please check with a member of staff.) CRW’s offices are open until 5.00pm Monday to Friday, and until 2.00pm on Saturday. (Please note: The Rock office is open until 12 noon on Saturdays.) Should your arrival be delayed beyond that time or fall on a Saturday, please contact CRW regarding collection of keys.
COMPLAINT HANDLING PROCEDURE (CHP) - In spite of the care and precautions taken it is possible that the Licensee could have grounds for complaint about the property they have chosen. Any complaint must be taken up with CRW within 48 hours. Complaints made after the holiday has been completed will not be considered in terms of any rectification. Complaints initially made verbally should also be made in writing. CRW will try to resolve the complaint to a satisfactory conclusion. If the Licensee is happy with the outcome of the investigation, the matter will conclude. If further investigation is required, CRW will consider the complaint as quickly as possible. The complaint will be acknowledged within 7 days and after a full investigation, CRW will provide a response, or if that is not possible an update within 21 days. Further details regarding the CHP are available on request.
PROPERTY DETAIL - Whilst representations both verbal and visual contained in this brochure and in other advertising matter are made in good faith and carefully scrutinised and agreed with the Owners, neither they nor any oral representations made by any employee of CRW form part of the Contract. No warranty or representation is given as to the state of any property. The colours shown on illustrations may not be accurate. This may be due to a technical print reason, changes of decor or furnishings or fabrics, or seasonal variations.
LINEN - Sheets, pillowcases, duvet covers and towels are not provided - unless otherwise specified within the property detail, and should be brought with you. Alternatively, linen can be hired locally.
CLEANING - Licensees are required to leave the property they have rented in a completely clean and tidy condition ready for the next occupier. Every property is inspected by the owners’ caretaker between bookings to ensure that this has been done. If a property is not left clean and tidy, any additional cleaning costs will be charged to the outgoing Licensee.
REFUSE COLLECTION - Licensees are required to observe the refuse collection day, and ensure without fail, that rubbish is secured in black / authority accepted bin bags and placed for collection. Licensees will be fined the sum of £25.00 for unbagged rubbish and £10.00 for bagged rubbish (per bag), that has not been correctly placed for collection.
UTILITIES - Electrical and gas supplies, and other failures must be reported to CRW. Licensees must not attempt repairs themselves, but advise CRW of any fault. CRW cannot be held responsible for the failure of gas/water and electricity utility companies.
WIFI / BROADBAND - If WiFi / Broadband is supplied, the Licensee agrees to comply with all current legislation pertaining and regarding to the use of electronic data and the internet. If excessive use occurs the Licensees will be charged accordingly. CRW accepts no liability for the loss or damage to the Licensees data, or for the Licensees inappropriate or illegal use of the internet, or for the unavailability of the WiFi / Broadband connection.
EXTERNAL FACTORS - CRW cannot be held to account for any disturbance caused by holiday fairs, fetes, events, festivals or natural disasters out of CRW’s control occurring during the letting season or building works in the vicinity or on neighbouring properties.
Where a property requires an additional damages deposit (please see individual property descriptions).
CAUTIONARY/ DAMAGE DEPOSIT - Where a Returnable Damage Deposit is required a £250.00 deposit is payable by you in respect of damage to the Property, damage or loss of contents, damage or loss of keys, excessive or incorrect use of facilities (including, but not limited to, telephones, internet, and other amenities provided at the Property) and if the property is left requiring further cleaning.
CRW or the Owner reserve the right to invoice you in order to recover (the Owner’s) reasonable costs if the deposit paid under this agreement is insufficient to repair or replace any damage caused to the Property or its contents during your Accommodation.
Please check the property on your arrival and report any damage that you may find to ensure there is no dispute as to when it occurred.
CRW or the Owner's caretaker will assess the Property after your Accommodation and will:
a. Provide you with a refund of the deposit made within 7 days of your departure providing no damage is caused beyond normal wear and tear.
b. Inform you of the amount to be retained then raise a cheque to refund you the difference. or
c. Inform you of the amount to be further charged or a combination of any of the above at our discretion. SECURITY - The Licensee should always leave the property secure, locking all doors and windows. PERSONAL INJURY - The use of the amenities provided by the Owners such as swimming pools, swings, rowing boats, etc., is entirely at users risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who use them.
LIABILITY - CRW will not be liable for any accident, damage, direct or consequential loss, injury, expense or inconvenience whether to person or property which the Licensee or any other person may suffer arising out of, or in any way connected with the letting howsoever caused.
HOUSING ACT 1988 - The Licensee will have the right to occupy the property for the holiday period under licence within the meaning of the Housing Act 1988. Should access be required, the Owner and / or the agent / third party / contractor will be allowed access without prior notice in the event of an emergency or on a reasonable notice on any other event.
DISPUTE AND INTERPRETATION - In a dispute and or interpretation of this contract, English law and jurisdiction will apply. If a court finds one of the terms of booking illegal, void or unenforceable in whole or part, the remainder of the terms will remain valid.
OLDER PROPERTIES - Many of our older properties offer charm and character and were built well before modern building practices. This means that they sometimes have lower ceilings, narrow stairs and a tendency to be damp despite the care we take when inspecting a property. Damp patches, powdery salt crystals and paint blistering can occur particularly during wet periods in coastal locations or through condensation if windows have not been left open for air to circulate. All bookings are therefore made on the understanding that guests accept that the conditions in older properties cannot be the same as for modern ones.
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